Accessibility

Pestell Pet Products is committed to providing its goods and services in ways that respect the dignity and independence of people with disabilities. We are committed to providing people with disabilities access to our goods and services in the same place and in a similar manner as other customers.

Plans and Policies

1. Accessible Customer Service policy

The Accessibility Standard for Customer Service, Ontario Regulation 429/07, became law on January 1, 2008. It is the first of five accessibility standards implemented under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The Act and its Regulations are important steps that are required to creating a barrier-free and accessible Ontario by 2025.

Read our Accessible Customer Service Policy (PDF)

2. Integrated Accessibility Standards Regulation policy

The second standard, The Integrated Accessibility Standards Regulation (Ontario Regulation 191/11) (IASR) became law in 2011. This regulation includes accessibility standards for Information and Communications, Employment, Transportation and the Design of Public Spaces.

Read our Integrated Accessibility Standards Policy (PDF)

3. Multi-year Accessibility Plan

The Multi-Year Accessibility Plan is a road map that describes how we will transform Pestell Pet Products into an accessible and inclusive organization.

Read our Multi-Year Accessibility Plan (PDF)

Accessible Formats

Pestell Pet Products is committed to providing communications support, publications and information to the public in accessible formats upon request. Should you require a publically available document or other information in an accessible format or communications support please let us know by emailing or calling us at rdesk@pestellpet.com or 1-866-258-0585